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Anyone who has stayed before at Ponte Vecchio Suites & Spa comes back again and again.

Because they know that they will find everything they need right here: wonderful suites, the perfect location in Florence, but especially, superior services from a welcoming and helpful staff.

Our team is keen to make every day of your holiday outstanding, and most of all, unforgettable.

Personal concierge

You will feel spoiled as never before when you stay with us at Ponte Vecchio Suites & Spa. Right from confirming your booking we will take care to understand your every need and help you have the best possible stay in Florence.

Do you need to set up a special trip, a guided tour or some personal transportation? 

Do you want to celebrate something special, book an exclusive restaurant or find something really fun for your children to do?

Or find just the right shop for a precious gift or local craft? Whatever you need, let us know and we will the perfect solution and have it waiting for you on your arrival.

Reception

Our staff are available 24/7. If during your stay you come in late at night, you can always open the front door with a special code and contact our team with the doorbell or interphone in case of emergency.

We remind you that check-out should be completed by 12pm and check-in after 3pm.

Check-in and check-out times

You can check-in from 3pm, and check-out is by 12pm. Let us know if you need to arrive or leave outside these times and we will do our best to help you.

Free late check-out

At Ponte Vecchio Suites & Spa check-out time is 12pm but if you book through our website, we can (depending on availability) extend that to 2pm, for no extra charge. If you want to stay in your room beyond 2pm a late check-out can be organized at an extra charge.

Wi-Fi and Complimentary Minibar

Wi-Fi access is available free in the whole building, in the common areas and the suites. Snacks and non-alcoholic drinks from the minibar are complimentary, only if you have made your booking through our website. If you wish to order wine or champagne, you can arrange payment at reception.

Breakfast in your room

Your stay includes a complimentary breakfast served in your room between 8am and 11am.

Every evening you can choose what you would like to have for the next morning, and at what time. Every breakfast includes: 1 hot drink (coffee, cappuccino, tea, hot chocolate, etc.); 1 cold drink (bottled juice, mineral water or freshly squeezed juice); 1 sandwich; 1 pastry (e.g. croissant).

Alternatively you can choose an American breakfast – eggs, bacon, yogurt, piece of cake, sandwich with omelet, and fruit salad.

Spa, massage and fitness

Our Exclusive Spa, with sauna, Turkish bath, emotional shower and jacuzzi, is reserved only for our guests and is open every day from 8.30am to 8.30pm, upon appointment, for €60 per couple. You can also request a personalized massage. The fitness room is available free of charge to all our guests.

Garage with valet parking

To reach the Ponte Vecchio Suites & Spa by car you need to drive into the ZTL, the zone of limited traffic.

For the sake of convenience, we suggest that you leave your car in a garage and reach us on foot.

Our recommended garage is not far from us and offers valet parking and includes ZTL registration, costing about €26-€32 per day.

Organized activities and museum booking

If you would like to further enrich your Florence experience with some fun and special activities, our team can organize a tasting trip to Chianti, a guided tour of Florence or other Tuscan city, or book the best restaurants, or tickets for the biggest museums – all to help you skip the line and do something special. For food lovers we offer a tasting tour or cooking class at the Central Market at San Lorenzo, while serious shoppers can head to The Mall outlet at Barberino, outside Florence.

Car rental and personal transportation

Travel to or from the airport in comfort with our personal transportation service. From Florence Peretola airport the cost is about €70-€80 and from Pisa airport, starting from €195. Florence is easy to get around by foot, but if you want to rent a car, motorbike, moped or a bicycle, ask our team to help organize it.

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