pictures hotel Ponte Vecchio Suites florence

Charm collection srl

Registered office :

• Partita IVA: 06120350480
• Fax:+39 055.4640051
• Sede legale: Firenze Piazza di San Firenze n. 3/a
• Telefono: +39.055.285009
• Capitale Sociale: € 100.000,00 i.v.
• Iscrizione alla REA: Firenze n. 602102
• Località iscrizione REA: Firenze

Customer Privacy Policy

Dear Customer

In accordance with applicable privacy laws (D.lgs n. 196 of 2003, as integrated by EU Regulation n. 679, 2016), we would like to take this opportunity to inform you that your personal data will be processed in an ethical and transparent manner, only for lawful purposes, legal reasons, and in a manner that safeguards your privacy and your rights.

Processing takes place manually and using IT tools, and is done for the following purposes:

1. To obtain and confirm your booking of accommodations and other services, and to provide such services as requested. Since this processing is required to define our business relationship and to perform our contract with you, your consent is considered given in the moment you provide us your data, unless specific “sensitive” information is submitted. Should you refuse to submit your personal data, we will not be able to confirm your booking or provide you with the requested services. Processing shall cease once you check out, although some of your personal information may (or in some instances, has to) continue to be processed for the purposes and in the manner described below;
2. To comply with our “Public Safety Law”(Article 109 Royal Decree n. 773, 18/6/1931) which requires that we provide identification data of our guests to the police, for purposes of public safety, as established by the Home Office (Decree 7 January 2013). Data submission is mandatory, and does not require your consent. Should you refuse to provide such information, we will not be able to host you in our hotel. Data acquired for such purposes will not be retained by us for a period that exceeds the need , unless you provide consent for their retention as required under point 4, 5 and 6;
3. To comply with applicable administrative, accounting, and tax regulations. For these purposes, your consent is not required. Personal information is processed by us and our persons in charge of data processing, and is disclosed outside the company only when and if required by law. Should you refuse to submit the required data for the above purposes, we will not be able to provide you with the requested services. Data acquired for such purposes is retained by us for the required statutory period (up to 10 years from your departure);
4. To speed-up check-in on your next visit to our hotel. For such purposes, upon obtaining your consent (which can be revoked at any moment), your information will be retained for a maximum of 36 months, and will be used the next time you are our guest; for the reasons listed above;
5. To allow you to receive messages and telephone calls during your stay. Your consent is required for such purposes. You can revoke your consent at any time. Such processing, when consent is granted, will end when you check out;
6. To send you advertising messages and updates on special rates and promotions. For this purpose, upon obtaining your consent, your information shall be retained for a maximum of 36 months, and will not be disclosed to third parties. You may revoke your consent at any moment;
7. To protect persons, property, and company assets, using a video-surveillance system for some areas of the hotel, which are duly identified by signs. Your consent is not required for such processing because it is conducted according to our legitimate interest to safeguard persons and property against potential violence, theft, robbery, damage, and vandalism. Surveillance is also conducted for purposes of fire prevention and occupational safety and health. Recorded images are erased after 24 hours, except on holidays or other days the business is closed; images are never retained for more than one week. These images are not subject to third-party disclosure, except as required to comply with a specific demand of a court or the police.

We also would like to inform you that the European Regulation grants you certain rights, including rights of access to, adjustment, erasure, limitation of, or objection to the processing of your data, as well as data portability rights, when and insofar as applicable (Articles 15-22 of the EU Regulations n. 679, 2016). You can also file a complaint to the Data Protection Authority, according to the procedures enforced on the basis of the  applicable regulations.

For any other concern, and to assert your rights under the EU Regulation, please contact:

Data Controller: CHARM COLLECTION SRL, based in Piazza San Firenze 3/A 50122 Florence, pontevecchiosuites@legalmail.it

Data Processor: Dott. Ing. Michael David Fargion, via Belisario Vinta 1 50125 Florence, davidmichael.fargion@ingpec.eu

What are Cookies?

Cookies are small strings of text saved in the user's computer, everytime a webpage is visited.

Cookies are not detrimental for the devices. In the generated Cookies personal identification Data are not stored, but these information are used just in order to allow users a better navigation in this Website. For instance Cookies reveal to be useful in identifying and solving mistakes. Further information about Cookies are available on the following Websites: www.allaboutCookies.org ; www.youronlinechoise.eu .

Cookies may perform different functions, as a more efficient navigation.

The Data Controller reserves the right to use Cookies, with user's consent when needed, to personalize the different functions and provide to the user a better navigation on the present Website. The Data Controller even reserves the right to use comparable systems to collect information about the Website's users, as browser and operation system used, for security or statistical purposes.

Different types of Cookies

• Session and persistent Cookies
  "Cookies are classified in "session Cookies" and "persistent Cookies". Session Cookies are provisionally saved in the computer memory only during a user's browsing session and  automatically deleted from the user's computer when the browser get closed. Conversely, persistent Cookies are stored on the computer’s hard drive of the visiting user until they expire.
  Session Cookies are used in order to speed the analysis of internet traffic and facilitate user access to the services offered by the Website.
  Session Cookies are mainly used in the process of authentication, authorization and navigation services which are accessed via registration.
  Most of the browsers are set to accept Cookies by default. If you don't mean to accept Cookies it's possible to set your personal computer to refuse them or be warned when Cookies are stored.
  If you refuse the use of Cookies some features of the Website may not work properly and some services may result not available. The use of the so called session Cookies is restricted to the transmission of session’s identifiers necessary to enable a safe and efficient Website. Those Data have technical nature, temporary validity and they are not collected in order to identify users but, because of their operation and in combination with other Data held by third parties (such as the Internet connection provider), they may allow the identification. First part Cookies are only associated with the domain that created them.
• Third-part Cookies
  Third-party Cookies are created by a different domain respect the one you are visiting, such as, for example, Google Analytics. The software used creates a Cookie for statistical purposes. These Data are then stored in Google Inc.
• Technical and profiling Cookies
  ​Technical Cookies are used in order to provide a required service (see art. 122, comma 1, Italian Data’s Protection Code - Codice in materia di protezione dei Dati Personali). These kind of Cookies are not used for further purposes and they are normally installed by Data Controller or webmaster, e.g. languages tracking Cookies.
   Analytics Cookies are supposed to be technical Cookies whenever they are used for anonymous purposes.
  Profiling Cookies are intended to create users profiles and they are used to send to the user tailored advertising messages. In this case users have to be informed about and give the consent.

The present Website uses the following Cookies:

Technical Cookies and Cookies serving aggregated statistical purposes

• Activity strictly necessary to let the service working
  This Application uses Cookies to save the User's session and to carry out other activities that are strictly necessary for the operation of the same, for example regarding the distribution of traffic.
  Activity regarding the saving of preferences, optimization, and statistics.
• Users preferences storage, optimization and statistic
  This Application uses Cookies to save browsing preferences and to optimize the User's browsing experience. Among these Cookies are, for example, those to set the language and the currency or for the management of first party statistics directly employed by the Website’s Owner.

Other types of Cookies or third-party tools that might use them
Here following are listed some of the services that collect or can collect statistics in aggregated form and may not request the consent of the User or may be managed directly by the Owner - depending on their description - without aid of third parties.
In addition, third-party services (eg . Facebook, Twitter, Google, etc.) , may track activities aimed to create users’ profiles in order, for example, to send advertising messages in line with the preferences shown by the Web browsing’s context.

• Interaction with external social networks and platforms
  These services allow the interaction with social networks or other external platforms directly from the pages of this Application.
  The interaction and information acquired by this Application are always subject to the User’s privacy settings for every social network.
  In case a service that enables interaction with social networks is installed it may still collect traffic Data for the pages where the service is installed, even if the Users do not use it.
  • Facebook Like button and social widgets (Facebook, Inc.)
    The Facebook Like button and social widgets are services that allow interaction with the Facebook social network provided by Facebook, Inc.
    Personal Data collected: Cookie and Usage Data.
    Place of processing : USA – Privacy Policy 
  • Google+ +1 button and social widgets (Google Inc.)
    The Google+ +1 button and social widgets are services that allow interaction with the Google+ social network provided by Google Inc.
    Personal Data collected: Cookie and Usage Data.
    ​Place of processing : USA – Privacy Policy​
  • Twitter Tweet button and social widgets (Twitter, Inc.)
    The Twitter Tweet button and social widgets are services that allow interaction with the Twitter social network provided by Twitter, Inc.
    Personal Data collected: Cookie and Usage Data.
    Place of processing : USA – Privacy Policy
  • ​Pinterest “Pin it” button and social widgets (Pinterest) 
    ​The Pinterest “Pin it” button and social widgets are services allowing interaction with the Pinterest platform provided by Pinterest Inc.
    Personal Data collected: Cookie and Usage data.
    ​Place of processing : USA – Privacy Policy 
  • Instagram widget (Instagram, Inc.)
    Is an image visualization service provided by Instagram, Inc. that allows this site to incorporate content of this kind on its pages.
    Personal Data collected: Cookie and Usage data.
    ​Place of processing : USA – Privacy Policy​
• Statistics 
  ​The services that are listed in this section enable the Owner to monitor and analyze visits and web traffic and can be used to keep track of User’s behavior.
  • Google Analytics (Google Inc.)
    Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google uses these Data collected to track and analyze the use of this Application, to prepare reports on its activities and share them with other Google services.
    Google may use the collected Data to contextualize and customize the ads of its own advertising network.
    Personal Data collected: Cookie and Usage Data.
    For further information: Privacy Policy
    For disabling: Opt Out ​
• Displaying content from external platforms
  Services that enable the display of content hosted on external platforms from the pages of this Website and to interact with them.
  In case a service of this kind is installed, it is possible that, even if users do not use the service, it collects traffic data relating to the pages in which it is installed​​
  • Google Fonts (Google Inc.)
    It is a service of integration of font styles run by Google Inc. that allows this Website to integrate such content within its pages.
    Data collected: Cookie and usage data.
    ​For further information: Privacy Policy 
  • TripAdvisor widget (TripAdvisor LLC)
    Is a content visualization service provided by TripAdvisor LLC that allows this site to incorporate content from that external platform on its pages
    Personal Data collected: cookie and usage data.
    For further information: Privacy Policy 
  • Google Maps widget (Google Inc.)
    Is a maps visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.
    Personal Data collected: cookie and usage data.
    ​For further information: Privacy Policy

How can I disable Cookies?
Most browsers automatically accept Cookies, but you may choose not to accept them. If you do not want your computer to receive and store Cookies, you can modify the security settings of your browser (Internet Explorer, Google Chrome, Mozilla Firefox , Safari etc ...). There are several ways to manage Cookies and other tracking technologies. By changing your browser settings, you can accept or reject Cookies or choose to receive a notice before accepting a Cookie from the Website. You can delete all Cookies installed in your browser's Cookies folder. Each browser has different procedures for managing settings.

To get specific instructions please click on the following links:

• Microsoft Internet Explorer 
  You can manage Cookies setting just going in "Instruments" – "Internet settings" and then by choosing "Privacy". Or you can manage the Cookies setting by clicking this link:
  http://windows.microsoft.com/en-us/windows-vista/block-or-allow-Cookies 
• Google Chrome
  You can manage Cookies setting just going in "Settings" – "Internet settings" – "Advances setting" and modify Privacy setting. Or you can manage the Cookies setting by clicking this link:
  https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_Cookies 
• Mozilla Firefox
  You can manage Cookies setting just going in "Options" – "Privacy". Or you can manage the Cookies setting by clicking this link:
  http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20Cookies 
• Apple Safari
  You can set Cookies by choosing "Preferences" in the browser menu and then "Security" or by clicking this link http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html 
  If you don't use one of the mentioned browsers, you can choose "Cookies" in the browser guide, in order to discover how to set the functions. 
• How disable Flash Cookies
  Please click on the following link: 
  http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager02.html#118539 
• Cookie Google Analytics
  In order to disable Google Analytics Cookies and inhibit Google Analytics to collect navigation Data, please download browser add : https://tools.google.com/dlpage/gaoptout

Please have a look to our Privacy Policy to be informed pursuant to Article 13 of Italian Data’s Protection Code (Codice in materia di protezione dei Dati Personali).